Developing processes will allow your team members, and future team members, to repeat the same steps consistently & effectively. This will promote success by ensuring the organization is on the same page and going in the same direction. A COO level executive is responsible to develop these processes.
Creating Standard Operating Procedures (SOP) provides for more straight-forward delegation, training, and expectation setting for your team. Knowing who’s responsible for what, how to communicate, what the chain of command is, etc. works in conjunction with process development to ensure business success. COO employees are most experienced in making these SOPs.
A COO is responsible to keep communications & expectations clear for clients. Though this may not be applicable in every organization, it is an essential process. In many cases, a Project Manager (PM) is responsible to do this. Note that a PM should report to a COO, or be given their own SOP from a COO level executive.
Scaling your company is important. Sometimes you need to scale up, sometimes down. A COO is going to help that scale up or down go more smoothly and they are often able to anticipate the scale, making the process easier.
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